Complaints policy of our organization
You can make a complaint by email to complaints@martialarts4u.co.uk
We have a 2-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much clear detail as possible, including any documents and correspondence and stating that you are making a complaint in line with our procedure.
You can make a complaint by email to complaints@martialarts4u.co.uk
Stage 1
This is the first opportunity for the department to resolve a complainant’s dissatisfaction, and the majority of complaints will be resolved at this stage. In the first instance, we will try to get your complaint resolved by the Staff Manager.
Stage 2
If you are dissatisfied with this response you may request a review by the Staff Manager. Your request will be sent to a director for a review.
At each stage, please send your complaint or request for review to the email above.
Stage 1 - maximum 20 working days
* acknowledgement within 5 working days
* full response within 20 working days
Stage 2 - maximum 20 working days
* acknowledgement within 5 working days
* full response within 20 working days
Last updated 05/05/2022
